thorn among the roses

it has been almost a month since I was officially on floor..

"on floor" meaning I can take up calls on my own and make reservations on my own..

I used to have the impression that Genting Highlands is where ppl go for vacation when they need a place to relax and have some fun..

But now I realize that it is not what it seems to be..

Working in the company actually spoils the good impression that I actually had for that place..

In my opinion now,that is a place where greedy and materialistic ppl go to when satisfy their needs..

They are actually that desparate to gamble even though they need to spend millions..

They are not willing to spend for food and accomodation but they are willing to spend in the casino..

To me, they sound like drug addicts who needs their drugs desparately on the phone..

Like a baby crying for milk..

That's how they sound on the phone..

working for only almost a month,I "hear" all sorts of ppl..

Some can be really nice while some say u bullshit..

There was once this customer called in asking for rooms on that day..

So I told him that all the hotels are fully booked..

And he said "Genting staffs are big liars" (direct translation from mandarin)

I mean how desparate can a person be to spend money in the casino..

It's not like u are gonna blow a chance of winning a few billion not spending a night there..

Then I had this customer on the line today..

another singaporean lady asking on some promotion..

this is how it went:

$ing lady: I would like to enquire about this National Day promotion

Me : I'm sorry but u would need to approach the Singapore Sales Office for the booking coz we don't

handle it here

$ing lady: But I can't through the line

Me : Then u might need to try some other time

$ing lady: Bullshit la!Whatever la!

Now u see how demanding Singaporeans can be..

But some can be very nice..

Really cant understand them la..

Btw,my convo is this sun..

And I am really eager to get my phone on sun too..

meeting up.

the phone rang yesterday while I was working..
and the name that appeared was her..
"Valerie" was her name..
a friend I knew from primary..
a friend i grew very close..
almost like sisters..
in fact we are pet sisters..

I dun even remember the last time I saw her..
I think the last time I met her was the last time I went back with her to klang..
hanging out with her once again was fun..
we met up in sg wang coz apparently that's the nearest place to hang out and convienient..
we had dinner in this korean restaurant..
n their ramen is actually MAGGI MEE..
n I had to pay almost 10 bucks for that bowl of noodle..

everytime we meet up,we talk about almost everything..
the best thing is that I can tell her just anything..
just anything..
we can't seem to keep any secret when we start talking..
we would spill just anything..
I think that's the reason y we were so close to each other..
we understand each other very well..

I hope to see her anytime near..
so that we can have more time to chat..
take care sis!

work=no life

I really dun understand how some ppl can toggle between work n life..

they can work but they can still have a LIFE..

after working for almost a month,I realize this might not be the job for me..

I am impressed with the ppl who can work there for years..

the stress they get from the customers especially singaporeans..

whereby they pay for a 3 star service but they expect a 5 star service..

I think that's what made their country so advanced..

they have expectations..

maybe becoz I am still new,so I dun have a way with them..

sometimes I just dunno how should I handle them..

my buddy micheal always say that u have to learn to be cold blooded..

he says that is the only way to shoo off those fussy customers..

and ur EQ has to be really high..

u have to fulfill the customers needs..

answer all their enquiries..

even though it takes half a n hour..

some can really get to your nerves..

working in a call centre whereby it is compulsory to work 12 hrs a day is really tiring me out..

and sitting there for long hours everyday really bores me..

it's just too routine..

I am wondering how long can I last there..

some say if u can work in genting's call centre,u can work in any call centre..

haha..I wonder is that true?

"yes ma'am sue", updates

heyhey everybody..

I knew that i have been long gone from this site..
really sorry for not updating so long..
1stly,it's because there was no internet connection..
2ndly,was busy working for the past 2 weeks..
so updates everyone..hehe..

as I told u guys, I got a job in wisma genting as a Customer relations Officer(CRO) in short customer service..
professional u noe..LOL..
for the past 2 weeks,I underwent the training course which was boring most of the time...
this week comes "buddy training" whereby I have sort of a "guru" to teach me all I need to know before they can let me go on the floor on my own..
so that "guru" of mine is called micheal..
siao siao guy but I would define him as adorable..
*not using the word cute*
If u really like to noe the real meaning of "cute",search it in the dictonary and u shall noe y..

I heard much about this job from the colleagues in the company..
will be under a lot pressure n ur EQ need to be really high..
will be facing a lot of fussy customers specially singaporeans according them..
alot to memorise especially rate plan,room codes n packages..
then got product tests and weekly challenges which reminds me of studying..
but in a way it trains people to multitask..
that is something I must really learn..

and FINALLY I can come online everyday..
muahahahahahahahahahaha!!!!!!!!!!!!!!!!!!!!!!!!!!!!
yay!!!!!!!!!!!!!!!

birthday,job..

I never did posted anything on my birthday recently..
actually about a week ago..
well I had a great time and there were loads of photos..
so I'll just upload a few..
*due to some connection problem, I can't upload any*
but u can check them out in caryn or siew kuan's blog..
anyways,this year's bday was a great one..
had 2 suprises n I had 4 cakes..
it is surely 1 bday to be remembered..
thank u for everything guys!
let's just hope u all will have a great bday this year too..
hope that it is full of suprises too..



btw, I got a job already after 3 interviews..
that was my 3rd interview..
it's a customer servive job in wisma genting which turns out to be under genting highlands..
I would need to undergo training for 3 weeks before I can officially start work..
my plans for now is work for 6 months there..
if ever I am capable,I might take some freelancing for advertising..
just get a taste of what it is like..
I was thinking that working in an ad agency for that few months might not be worth it..
not having my very own transport is already a big problem..
somemore with the odd working hours,public transport would be inconvienient..
working as an intern does not pay off well..
I wont be able to support my life in KL if I am an intern..
So the only way to experience advertising is through freelancing..



well,those are my plans now..
whether does it goes as I planned,I don't have a clue..
let's just hope everything works as I planned..

stopping at the last station down that road

since the blog is so dead,let me add some colours to it..

my"early"suprise bday celebration

may yin


pei ting


khang tjun

xiao tian

ah wai

lee ping

melvin

may yin again

sunway trip

erica,the duck,me

from right:erica,haw,me,may yin,heong

edward

4 in love + 1

the whole gang

kononnya "4 in love"

ah wai

sunway mascot n us

the whole gang with the mascot

the last days spent with u guys will stay in my heart forever n ever..

thank u for everything..

I enjoyed every single second with u all..

I hope that there will be days like these again..

I shall miss u guys LOADS!!!!!

lost

too many voices..
too many opinions..
too many options..
too many decisions..
too many..
just too many..

currently officially rotting at home..
there are too much to think of..
too many decisions to be made..
I'm stuck!

at the beginning,I was kinda sure what I really wanted..
till now,I am still very sure..
nothing can quite change my mind..
but I am not resistant enough..
if only I could be more daring..
if only I could be more independent..
if only I was given more freedom..
then I might just win the battle..

it would really break my heart to leave them without officially saying goodbye..
we never did cry together just to get that feeling off our hearts..
coz we knew we will see each other again..
but now I dun see that possibility anymore..
what used to be bright seems to be getting darker and darker now..
I dunno how to make it bright again..
and I dunno how to walk down that road anymore..

putting the past behind me is really tough..
I can forget minor things easily..
now I wished I had short term memory..
then I won't feel what I am feeling now..

speaking out my mind is also hard as I am not that expressive..
I wished I am more expressive..
at least I dun need to use messages to replace my voice..

where should I go from here now?
should I stick to my plan or should I just change to make everything easier?
should I think of what I want or what other people want?
should it be about me or them?

P/s: Happy belated mother's day!